ISSE SERVICE QUALITY POLICY – ISSE | Raising Industry Standards

ISSE SERVICE QUALITY POLICY

Purpose and Scope

Quality is essential to provide accurate, reliable and impartial services. This policy applies to all functions and outputs, including advice and testing.

5.2 Policy Statement

- Commitment to quality – The ISSE Understands – Complies – and Performs.
- Operational excellence – The ISSE promotes programmes of operational excellence.
- Competence and expertise – ISSE Personnel are highly skilled not only due to participating in a Continuing Professional Development (CPD) programme but more beneficially due to participating in the unique holistic ISSE educational training, qualification and Gold Standard Registration Scheme programme.
- Supplier and partner collaboration – The ISSE collaborates with partners as necessary to maintain high standards.
- Continuous improvement – The ISSE is committed to continuous improvement in all areas.
- Process approach and risk‑based thinking – The ISSE is at the forefront of incorporating Data-driven decisions and risk-based thinking designed to enhance performance.
- Quality Management System – We will maintain a QMS necessary to meet the requisite standards such as ISO 9001, ISO 17020, and ISO 17025.
- Review and revision – This ISSE policy will be reviewed at least annually.

5.3 Responsibilities

- Board of Directors – Approve the policy and provide resources.
- Quality Manager – Maintain the QMS and drive improvement.
- Managers and Staff – Follow procedures and report non-conformance to the ISSE board.

5.4 Customisation Guidance

ISSE Members and service providers are expected to align their systems with relevant standards (e.g., ISO 17025 for testing). Smaller organisations may focus on customer satisfaction and error reduction.